SHIPPING & HANDLING:

All orders placed before noon (PST) will be shipped the same day, excluding weekends and holidays. To ensure that your order is shipped in the most efficient manner, we use several carriers to ship our product. We take into account the weight of the packages and their destination when selecting the best carrier to use. Occasionally, we may upgrade your shipping method at no additional charge to you. Shipments to P.O. Boxes, Alaska, and Hawaii will be shipped via USPS. Shipping rates are as follows and are subject to change without notice.

Flat Rate Shipping

No matter your order’s cost or size, we’ve set up low flat shipping rates options based on your location. Our flat rate shipping options within the U.S and APO/FPO are outlined below.

We will automatically pick the most efficient carrier based on your order’s size and location. If you are unable to receive either UPS or USPS, please call our Customer Service team at 1-800-624-7031 and we’ll give you a hand.

Location Standard Ground    2nd Day Air    Next Day Air
CA Only $8.00 $12.00 $25.00
Continental U.S. $10.00 $16.00 $29.00
A.K & H.I. $12.00 $21.00 $33.00

 

*Standard Ground Shipping

Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location. Shipments to AK, HI, and P.O. Boxes are sent via USPS. Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS.

*UPS 2nd-Day Air

UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two (2) business days.

*UPS Next-Day Air

UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one (1) business day.

Order & Shipping Confirmations

Once you’ve placed your order, you will receive confirmation via email from orders@mfct.com.. If you wish to make any changes or additions after you’ve placed your order, please contact us immediately at 1-800-624-7031 or orders@mfct.com.

Once your order has been shipped, you will receive a tracking number and email confirmation directly from the appropriate carrier.

Tracking Your Package

You can find your tracking number within your second confirmation email directly fromthe appropriate carrier. If for any reason you’re having trouble tracking your package, give us a ring at 1-800-624-7031 and we’ll happy to help you through the process.

Sales Tax:

8.25% sales tax will be added to all non-food items shipped within California. Prices and product availability subject to change without notice.

Return Policy

100% Satisfaction Guaranteed!

We stand behind our products and everything we sell. If you are not satisfied with your MFCT purchase, you can return it for a replacement or refund within 30 days of purchase.

Give our Customer Service team at call at 1-800-624-7031 or shoot us an email at orders@mfct.com to inform us if any issues with your order arise.

PRIVACY

Mountanos Family Coffee & Tea Co. has created this privacy statement in order to demonstrate our commitment to privacy. Our policy describes the information we collect through the services available on our website, how we use that information, and choices you can make about how we collect and use your information.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Every purchase you make at mfct.com is safe. The Mountanos Family Coffee & Tea Co. website backend uses industry-standard secure commerce transaction utilizing SSL technology (Secure Sockets Layer). This means your credit card number is scrambled during the transaction process and cannot be read as it travels over the internet.

HOW DO WE USE PERSONAL INFORMATION?

Online Registration: Creating an online account requires customers to fill in their contact information, mailing or shipping address, and billing information such as your credit card number.

Promotions: We may use contact data from our website to send the customer marketing material about our products and promotions.

How do I remove or modify my personal information?

If you have signed up for a MFCT account, either through registering or making a purchase, we have sent you an email providing you with a means to log into your account and edit your contact information to ensure its accuracy at all times.

Choice/Opt-Out

Want to be removed from our mailing list? Call Customer Service at 1-800-624-7031. You can also send us an email at info@mfct.com. You can send a letter by mail to the following mailing address:

Mountanos Family Coffee & Tea Co.

Attention: Customer Service

1331 Commerce Street

Petaluma, CA 94954